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Returns & Exchanges
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How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions wil
I used PayPal to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal, please EMAIL US. Our customer service team will be happy to assist you in processing your exchanges directly with yo
I ordered/received the wrong product. Can I return it?
If your order is not as expected, please EMAIL US immediately for assistance so we can rectify the issue quickly.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and please EMAIL US.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please EMAIL US. Our customer service team will be happy to assist you for eligible returns and provide you with specific return
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item
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