Shipping fees are generally non-refundable. If you received free shipping as part of a promotion, the cost of shipping may be deducted from your refund amount. Refer to our Refund Policy for details.
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- How to Check Your Order Status
- Why is my order arriving at different times?
- The tracking shows it was delivered and I have not received it yet
- How do I get help with my order if I am having a problem with tracking or receiving the package?
- Why does my tracking information say it’s “Awaiting Shipment” when I got an email saying that it's shipped?
- e-Gift Cards
- What payment methods do you accept?
- Is it safe to use my credit card on your website?
- Do you store my credit card information?
- Can I use PayPal for my purchase?
- Is there an option for installment payments or buy now, pay later?
- Do you charge sales tax on purchases?
- Can I modify or cancel my order after payment?
- How can I track my payment status or view my transaction history?
- Do you offer refunds or returns for products purchased?
- What should I do if my payment fails or is declined?
- How long will it take to receive a credit for my returned items?
- When I exchange an item, there are two transactions on my credit card. Can you explain?
- I used PayPal to make my purchase. Can I exchange my order?
- I ordered/received the wrong product. Can I return it?
- My item arrived damaged. What should I do?
- I would like to return a gift but I don’t want the gift-giver to know. Can you help?
- Damaged Items
- What is your refund policy?
- How do I initiate a refund for my order?
- What conditions must my TORRA product meet for a refund?
- Is there a time limit for requesting a refund for my purchase?
- How long does it take to process a refund
- Can I get a refund for a TORRA product purchased through a third-party retailer?
- Are shipping fees refundable?
- What if my TORRA product is damaged or defective?
- Can I exchange my TORRA product instead of requesting a refund?
- Where can I find more information about TORRA's refund policy?
- What is a heated eyelash curler, and how does it work?
- How do I use it?
- Is it safe for my lashes?
- Can I use it with mascara?
- How hot does the heated eyelash curler get?
- How long does it take to heat up?
- Can I use it on eyelash extensions?
- Are they battery-operated or rechargeable?
- Can it be used on lower lashes?
- How do I clean my curler?