Refunds

Our refund policy allows for a full refund within 30 days of your purchase if you are not completely satisfied with your TORRA product. Please refer to our Refund Policy page for detailed information.

To initiate a refund, please contact our customer support team within 30 days of receiving your TORRA product. You can reach out via email, providing your order number and the reason for the refund re

To be eligible for a refund, the TORRA product must be in its original packaging, unused, and in the same condition as received. Please refer to our Refund Policy for specific details on eligibility c

Yes, refund requests must be made within 30 days of receiving your TORRA heated eyelash curler. Beyond this period, we may not be able to process a refund.

Once we receive your refund request and verify that it meets our refund criteria, we will process the refund within 14 business days. The actual time it takes for the refund to reflect in your account

Refunds for TORRA products purchased through third-party retailers must be processed according to the refund policy of the specific retailer. Please contact the retailer directly for assistance.

Shipping fees are generally non-refundable. If you received free shipping as part of a promotion, the cost of shipping may be deducted from your refund amount. Refer to our Refund Policy for details.

If your TORRA product is damaged or defective, please contact our customer support team immediately. We will guide you through the process of returning the product and assist in arranging a replacemen

Yes you can. If you are unsatisfied with your TORRA product, please contact our customer support team for assistance.

Detailed information about our refund policy can be found on our dedicated Refund Policy page. If you have specific questions or need further assistance, please reach out to our customer support team.