The tracking shows it was delivered and I have not received it yet

Often times, packages are handed off to your local post office to complete the delivery. And when this happens, the package can incorrectly get marked as delivered, but rest assured it should arrive to you very soon. 

Before contacting us about a lost package, be sure to do all of the following:

1. Do ask anyone else living at the house if they’ve seen it. Someone may have brought it inside without saying anything. 
2. Contact the main apartment office building. At times, carriers will deliver packages to a main office if they do not feel comfortable leaving elsewhere. 
3. Check with your neighbors or the immediate area. We often see packages are left at a side door or near the garage door to hide them from being visible at your front door. Unfortunately this also hides them from you too. 
4. Make sure to wait until the complete end of the day to get the delivery. Drivers are working hard to deliver as many packages as they can and in some areas they're still delivering late at night. It's also common that packages may have incorrectly been marked as delivered while on the truck, but will be found at the end of the day and delivered to you.