If your TORRA product is damaged or defective, please contact our customer support team immediately. We will guide you through the process of returning the product and assist in arranging a replacement or refund.
search
AI
Content scope
Select Category
Not with related results
AI Search
What if my TORRA product is damaged or defective?
Share this Article
Previous
Are shipping fees refundable?
Next
Can I exchange my TORRA product instead of requesting a refund?
Last modified: 2023-12-15Powered by;}.cls-2{fill:%230868f7;}.cls-3{fill:url(%23未命名的渐变_44);}.cls-4{fill:%23333;}%3c/style%3e%3clinearGradient%20id='未命名的渐变_8'%20x1='33.73'%20y1='100.61'%20x2='-0.03'%20y2='-1.06'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%237ae9fb'/%3e%3cstop%20offset='0.67'%20stop-color='%232b90f8'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3clinearGradient%20id='未命名的渐变_44'%20x1='27.86'%20y1='18.67'%20x2='68.36'%20y2='22.22'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%235ac7f2'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3c/defs%3e%3cpath%20class='cls-1'%20d='M29,28.74V81.91l-9.51-3.68v0L8.52,74A7.17,7.17,0,0,1,4,67.32V24.54A3.76,3.76,0,0,1,9.08,21Z'/%3e%3cpath%20class='cls-2'%20d='M68.09,78.07a13.15,13.15,0,0,1-17.9,12.06L29,81.91h0V28.74L50.19,37A13.17,13.17,0,0,0,68.08,25.3h0Z'/%3e%3cpath%20class='cls-3'%20d='M68.08,25.3a13.19,13.19,0,0,1-6.73,10.87A13.09,13.09,0,0,1,50.19,37L29,28.74V6A3.76,3.76,0,0,1,34.1,2.52l25.59,9.91A13.22,13.22,0,0,1,68.08,25.3Z'/%3e%3cpath%20class='cls-4'%20d='M129.06,81.76a4.33,4.33,0,0,1-3.19-1.31,4.4,4.4,0,0,1-1.31-3.24V56.86H97.65V77.21a4.36,4.36,0,0,1-1.35,3.2A4.68,4.68,0,0,1,93,81.76a4.32,4.32,0,0,1-3.19-1.31,4.37,4.37,0,0,1-1.32-3.24V27.27A4.58,4.58,0,0,1,89.83,24a4.59,4.59,0,0,1,7.82,3.27V48.15h26.91V27.27A4.58,4.58,0,0,1,125.91,24a4.59,4.59,0,0,1,7.82,3.27V77.21a4.37,4.37,0,0,1-1.36,3.2A4.65,4.65,0,0,1,129.06,81.76Z'/%3e%3cpath%20class='cls-4'%20d='M163.77,81.66c-6.57,0-11.76-1.92-15.44-5.7s-5.54-9.07-5.54-15.74a26.76,26.76,0,0,1,2.09-10.43,17.72,17.72,0,0,1,6.67-8.06,19.15,19.15,0,0,1,10.68-2.95,19,19,0,0,1,10.46,2.8,18.7,18.7,0,0,1,6.55,7.36,22.53,22.53,0,0,1,2.36,10.28A4.51,4.51,0,0,1,177,63.77H152.23a10.8,10.8,0,0,0,3.49,6.65c2,1.68,4.88,2.52,8.66,2.52a22.25,22.25,0,0,0,7.54-1.21c.74-.3,1.55-.67,2.37-1.07a3.75,3.75,0,0,1,1.84-.4,4.09,4.09,0,0,1,3,1.15,4,4,0,0,1,1.12,3,4.38,4.38,0,0,1-2.58,3.82,32.34,32.34,0,0,1-6.36,2.61A28.67,28.67,0,0,1,163.77,81.66ZM172.4,55.9a9.72,9.72,0,0,0-1.63-4.56A9.9,9.9,0,0,0,167,48a10.38,10.38,0,0,0-4.64-1.14,12,12,0,0,0-4.77,1.06,9.54,9.54,0,0,0-4.89,5.66,11.78,11.78,0,0,0-.51,2.3Z'/%3e%3cpath%20class='cls-4'%20d='M193,81.64a4.49,4.49,0,0,1-4.51-4.55V27.28A4.58,4.58,0,0,1,189.84,24a4.48,4.48,0,0,1,3.28-1.36A4.36,4.36,0,0,1,196.35,24a4.46,4.46,0,0,1,1.31,3.31V77.09a4.34,4.34,0,0,1-1.35,3.2A4.67,4.67,0,0,1,193,81.64Z'/%3e%3cpath%20class='cls-4'%20d='M263.79,81.71a5.7,5.7,0,0,1-4.2-1.74,5.76,5.76,0,0,1-1.73-4.19V27.37a4.58,4.58,0,0,1,1.35-3.27A4.59,4.59,0,0,1,267,27.37V72.53h24a4.58,4.58,0,0,1,3.27,7.82A4.66,4.66,0,0,1,291,81.71Z'/%3e%3cpath%20class='cls-4'%20d='M424.48,81.74a4.71,4.71,0,0,1-2.71-.88,5.43,5.43,0,0,1-1-1l-.07-.09-12.41-17-5.41,5v9.44a4.31,4.31,0,0,1-1.36,3.19,4.66,4.66,0,0,1-3.3,1.36A4.29,4.29,0,0,1,395,80.42a4.36,4.36,0,0,1-1.32-3.23V27.37A4.58,4.58,0,0,1,395,24.1a4.52,4.52,0,0,1,6.58.12,4.54,4.54,0,0,1,1.24,3.15V56.31l17.72-16.38.05,0a4.8,4.8,0,0,1,2.94-1.11,4.4,4.4,0,0,1,3.27,1.2,4.57,4.57,0,0,1,1.2,3.27,4.44,4.44,0,0,1-.77,2.33,7.45,7.45,0,0,1-1.43,1.65l-11,9.64,13.34,17.68a5,5,0,0,1,1,2.71,4.12,4.12,0,0,1-1.36,3.24A4.64,4.64,0,0,1,424.48,81.74Z'/%3e%3cpath%20class='cls-4'%20d='M317.93,81.76a21.5,21.5,0,1,1,21.17-21.5A21.37,21.37,0,0,1,317.93,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,317.93,47.66Z'/%3e%3cpath%20class='cls-4'%20d='M212.18,101.22a4.12,4.12,0,0,1-3.05-1.26,4.17,4.17,0,0,1-1.26-3.1V43.34a4.37,4.37,0,0,1,1.3-3.14,4.26,4.26,0,0,1,3.13-1.3,4.19,4.19,0,0,1,3.1,1.26,4.32,4.32,0,0,1,1.26,3.16,20.77,20.77,0,0,1,13-4.54,21.51,21.51,0,0,1,0,43,20.51,20.51,0,0,1-13-4.57V96.86a4.15,4.15,0,0,1-1.3,3.06A4.5,4.5,0,0,1,212.18,101.22Zm17.43-53.63c-6.23,0-12.93,4.11-12.93,12.72a12.73,12.73,0,0,0,25.46,0A12.71,12.71,0,0,0,229.61,47.59Z'/%3e%3cpath%20class='cls-4'%20d='M365.76,81.76a21.5,21.5,0,1,1,21.18-21.5A21.37,21.37,0,0,1,365.76,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,365.76,47.66Z'/%3e%3c/svg%3e)
- How to Check Your Order Status
- Why is my order arriving at different times?
- The tracking shows it was delivered and I have not received it yet
- How do I get help with my order if I am having a problem with tracking or receiving the package?
- Why does my tracking information say it’s “Awaiting Shipment” when I got an email saying that it's shipped?
- e-Gift Cards
- What payment methods do you accept?
- Is it safe to use my credit card on your website?
- Do you store my credit card information?
- Can I use PayPal for my purchase?
- Is there an option for installment payments or buy now, pay later?
- Do you charge sales tax on purchases?
- Can I modify or cancel my order after payment?
- How can I track my payment status or view my transaction history?
- Do you offer refunds or returns for products purchased?
- What should I do if my payment fails or is declined?
- How long will it take to receive a credit for my returned items?
- When I exchange an item, there are two transactions on my credit card. Can you explain?
- I used PayPal to make my purchase. Can I exchange my order?
- I ordered/received the wrong product. Can I return it?
- My item arrived damaged. What should I do?
- I would like to return a gift but I don’t want the gift-giver to know. Can you help?
- Damaged Items
- What is your refund policy?
- How do I initiate a refund for my order?
- What conditions must my TORRA product meet for a refund?
- Is there a time limit for requesting a refund for my purchase?
- How long does it take to process a refund
- Can I get a refund for a TORRA product purchased through a third-party retailer?
- Are shipping fees refundable?
- What if my TORRA product is damaged or defective?
- Can I exchange my TORRA product instead of requesting a refund?
- Where can I find more information about TORRA's refund policy?
- What is a heated eyelash curler, and how does it work?
- How do I use it?
- Is it safe for my lashes?
- Can I use it with mascara?
- How hot does the heated eyelash curler get?
- How long does it take to heat up?
- Can I use it on eyelash extensions?
- Are they battery-operated or rechargeable?
- Can it be used on lower lashes?
- How do I clean my curler?