When I exchange an item, there are two transactions on my credit card. Can you explain?

When an exchange is requested, it is completed in two steps:


1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.


Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

Previous
How long will it take to receive a credit for my returned items?
Next
I used PayPal to make my purchase. Can I exchange my order?
Last modified: 2023-12-15Powered by